Question 1

How does Censara personalise outreach at scale?

Accepted Answer

Censara uses templates and tone presets to shape AI-drafted messages based on the candidate or contact record. Each draft pulls from the structured data on the record — skills, experience, recent activity — so personalisation reflects the actual person, not a mail-merge field.

Question 2

What are tone presets?

Accepted Answer

Tone presets let you define the voice for different types of outreach — direct approach, follow-up, submission intro, BD email — so AI drafts match your agency's style rather than sounding generic. You set the tone once; every draft follows it.

Question 3

Do recruiters still review messages before they send?

Accepted Answer

Yes. AI personalisation generates a draft; the recruiter reviews and approves before anything is sent. Approval is built into the workflow — personalisation at scale doesn't bypass the human check.

Question 4

What are submission packs in Censara?

Accepted Answer

Submission packs are AI-personalised candidate presentations. Censara drafts a structured submission from the candidate record and the job brief — covering fit, skills highlights and key facts — so you can send a polished pack to a client without starting from a blank document.

Question 5

How does Censara personalise candidate-facing messages via Fi?

Accepted Answer

Fi, Censara's candidate-facing agent, uses your agency's name, tone and templates — never Censara's branding. She adapts her messaging based on what you've told her about the role and the candidate, within boundaries you set. You approve her outreach before it sends.